Our client, a leading investment bank, is seeking a skilled Technical Support Specialist to join their On-Site Operations team, responsible for providing hands-on support for workplace technology and hardware. This role involves managing the lifecycle of IT assets, troubleshooting hardware and software issues, and ensuring seamless multimedia support for internal teams.
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Responsibilities:
Deliver end-user support for desktop systems, mobile devices, market data tools, and telephony services.
Install, relocate, and configure workplace hardware, including PCs, monitors, and other equipment.
Provide premium technical assistance to executive users and resolve complex issues efficiently.
Oversee the lifecycle of workplace technology assets, including procurement, inventory management, and disposal.
Create and maintain documentation for operational procedures.
Support office moves, equipment upgrades, and system maintenance activities.
Diagnose and resolve hardware/software failures, escalating issues to engineering teams or vendors when necessary.
Collaborate on workplace technology projects, including pilot testing and rollouts.
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Requirements:
In-depth knowledge of desktop hardware, Windows 10/11, telecom systems, and multimedia tools.
Strong troubleshooting and problem-solving skills, particularly with system builds and software deployments.
Excellent communication skills for interacting with end-users and technical teams.
Ability to multitask and prioritize in a fast-paced environment.
Team-oriented mindset, with a willingness to support colleagues and work collaboratively.
Flexibility to work extended hours or weekends as needed.
Experience coordinating with vendors to ensure smooth project execution.
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If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Lu Zhang at resume.sg@pinpointasia.com and put Onsite Helpdesk Support- Leading Investment Bank in the subject header.
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Data provided is for recruitment purposes only.